Honda CR-V: Customer Service Information

Honda dealership personnel are trained professionals. They should be able to answer all your questions.

If you encounter a problem that your dealership does not solve to your satisfaction, please discuss it with the dealership’s management. The service manager or general manager can help. Almost all problems are solved in this way.

If you are dissatisfied with the decision made by the dealership’s management, contact Honda Customer Service.

U.S. Owners:

American Honda Motor Co., Inc.
Automobile Customer Service
Mail Stop 500-2N-7A
1919 Torrance Boulevard
Torrance, California 90501-2746
Tel: (800) 999-1009

Canadian Owners:

Honda Canada Inc.
Customer Relations

Visit www.honda.ca for contact information

Tel: 1-888-9-HONDA-9
Fax: 1-877-939-0909

In Puerto Rico and the U.S. Virgin Islands:

Vortex Motor Corp.
Bella International
P.O. Box 190816
San Juan, PR 00919-0816
Tel: (787) 620-7546

When you call or write, please give us this information:

- Vehicle Identification Number- Name and address of the dealer who services your vehicle

- Date of purchase

- Odometer reading of your vehicle

- Your name, address, and telephone number

- A detailed description of the problem

- Name of the dealer who sold the vehicle to you

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 Warranty Coverages

U.S. Owners Your new vehicle is covered by these warranties: New Vehicle Limited Warranty - covers your new vehicle, except for the battery, emissions control systems, and accessories against

 Reporting Safety Defects (U.S. Vehicles)

If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTS

 AuthorizedManuals

Purchasing Factory Authorized Manuals (U.S. only) The publications shown below can be purchased from Helm Incorporated. You can order by phone or online: - Call Helm Inc. at 1-800-782-4356 (credit

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 Side Windshield Trim Replacement

Special Tools Required KTC trim tool set SOJATP2014 * * Available through the American Honda Tool and Equipment Program; call 888-424-6857 NOTE: Put on gloves to protect your hands. Take care not to damage the windshield, Do not use any metallic tools to remove the roof molding, or you may chip

 DTC P0128: Cooling System Malfunction

NOTE: Before you troubleshoot, record all freeze data and any on-board snapshot, and review the general troubleshooting information. 1. Turn the ignition switch ON (II). 2. Clear the DTC with the HDS. 3. Turn the blower switch OFF. 4. Check the FAN CTRL in the DATA LIST with the HDS. Is it OFF?

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